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The Out of Hours Helpline service is a subscription-based, shared service providing first line support with IT and library queries to students and staff of participating universities and colleges at times when the main support services are closed.

The service operates from 17.00 to 08.00 weekdays, 24 hours weekends and public holidays. Contact to the service may be made by phone, free phone, email and SMS text.

The service is operated by Northumbria University on behalf of NorMAN, the North-Eastern Metropolitan Area Network group.

Interested in finding out more? Email info@outofhourshelp.ac.uk